Robison Oil Corporation consumer reviews, complaints, customer service. So, if the daily cost of heating oil rises, you will still pay the lower contracted price. Thank yo in advance.Desired Settlement: A written apology , less than favorable Revdex.com RATING and my REFUND IN FULL ASAP Fuel prices aren’t static, they change all the time. Since this issue, I have had 3 Robison representatives/technicians at my home for various unrelated issues, and none of these individuals knew about this problem or addressed it.Desired Settlement: I wish to be reimbursed for this delivery and bought out of my service and delivery contract from this company as I do not trust them. Review: I am at the end of a one year oil and service contract with Robison. Refer a friend to Robison! Current price protection options include: Price cap. On 7/**/15 I spoke with Quintin B[redacted] and made it clear that I was not likely to continue my contract for the next year. This service fee can be included in your budget payment plan and spread out over the course of 11 months. Dave kept threatening me that I agreed to a contract and that he had an audio recording of it. On May **, 2014 I received a bill for the installation of the boiler for $2,595. As a result, we are adjusting your account so this doesn’t happen again. Business We don't play those type of games. If the daily cash price is lower than the cap, you will pay the ... A.E.Robinson Oil Company, serving Central and Eastern Maine for over sixty five years! Unfortunately the crack was above the water line therefore they would not cover the plate. If you do not use it all this season it will remain on your account for the next season. The Westchester County Board of Legislators has an Oil Prices Tracker that can be helpful when selecting a fuel oil company. Contact us today for dependable heating oil delivery in Westchester and Putnam counties, NY. Response: Response: Because our suppliers charge a premium for this type of upside/downside price protection, customers that choose our Price Cap Protection Plan will pay a small service fee. I declined and told him I was taking my business to [redacted]. I reached out to Robison more than 2 weeks ago, and a representative said she would look into it, but has not gotten back to me with a resolution. We are rebilling his last delivery at the rate of 1.82 as a concession. A free inside look at company reviews and salaries posted anonymously by employees. Brent crude, the benchmark for global oil prices, was down 8% to $25.83 per barrel. Price Protection; Budget Plans; Automatic Delivery; Add Service Plan. a price cap. More on Robison's deception after the chart below, which shows natural gas prices per therm as shown on Robison's and Con Edison's actual bills for each month. I contacted Robison again because it was bad enough that the boiler was replaced without my consent and now the cost of the new boiler was $355 more than was quoted back in December. I argue that even though it was built in 2001, I did not purchase it until 2006 at which time it was installed. 3) No. We look forward to serving you and showing you why we … Looking for ways to save money? This is a new tank (and reader/meter) that was installed by Robison in August. I switched back to Con Edison for gas supply in February 2011. She confirmed that they would only allow customers to purchase 18 months of oil. Many oil companies have abandoned an options-based strategy that is less expensive, but offers much less protection if prices fall below a certain level, according to Rystad Energy. The credit has not happened.Desired Settlement: I would like this charge refunded immediately. Sincerely. It is an absolute necessity. But I had already made a commitment with another company. Please see below:Customer's referral gift card was inadvertently delayed. The company's inability to explain the origin of the charge, and their delay in making the refund is unacceptable. Extra Corrosion Protection (included with Clippers) — 3,000 Five-Point Shoulder Harness System (front seats) 4.0 3,400 Forward Strobe, LED White 1.3 1,760 External Power Receptacle 2.7 1,490 Second Hourmeter, Oil-Pressure-Activated 0.3 430 CRATING FOR OVERSEAS SHIPMENT R44 Disassembly & Crating (shipping not included) 4,200 Robison’s fleet of GPS equipped trucks and our satellite-enhanced automatic dispatch system allows us to maximize the efficiency of our heating oil delivery services. The oil will be delivered to you throughout the heating season as you need it. Crude oil prices & gas price charts. Additionally, I told her that David gave examples of customers purchasing years of oil up front. He did not have the courtesy to return either one. My wife advised Robison she was leaving at 3:30. As a part of the Robison advantage, we are including the UltraGuard™ treatment with each delivery at no additional charge. Which is too bad, because it was a valuable resource. We hope that the situation is resolved and we never have to run into a situation where we have no oil/heat. Use RevDex to, Increase visibility and credibility of your review by. Consumer I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. However, if you want to cancel you can after all pre-bought gallons are delivered. Heating oil prices can fluctuate widely over time and by location. Specific questions / concerns I was looking to understand: They have lived up to the promises they made when we spoke, so I've been purchasing gas from them since about March. When you select Pre-buy Protection you pay a single payment upfront for as much fuel oil as you would like to buy and the oil will be delivered to you throughout the heating season as you need it. West Texas Intermediate crude dropped as much as 2.9%, to $46.60 per barrel. Robinson-Patman Act, in full Robinson-Patman Act of 1936, also called Anti-Price Discrimination Act, U.S. law enacted in 1936 that protects small businesses from being driven out of the marketplace by prohibiting discrimination in pricing, promotional allowances, and advertising by large franchised companies. On January [redacted] I was billed for delivery of 173.6 gallons of oil, which implies my tank was less than 40% full. They used to be a different company, but the new one is just as nice as the former. Robinson Oil is a complete fuel company serving the Dover-Foxcroft area since 1950. I told him I was not paying the bill and that the price was above market price. Let us put our experience to work for you. Sincerely. A few days later Robison charged me $407 for a service contract to be effective 8/**/15 - 8/**/**. Robison Heating Oil Service Agreements Choose between our all-inclusive Gold Plan or reduced-coverage Premium Plan for year-round testing, cleaning, and parts and labor services. We are very happy to help you and very proud of being so good at taking the best care of our customers. Our budget plan is a great way for you to take control of your finances during the winter months. Robison contacted Burnham and on December *, 2013, and another proposal for $4746 for the block and installation, etc, which I signed and returned and gave 50% deposit. But Robison is more than just a heating oil delivery company. As I stated earlier, I told him my annual usage is 1500 gallons. At that time I was told that there was an issue with the block and a new boiler was installed. A039-5 Position Light Assy., RH, 14V 239.00 4) Give me a call anytime and we can lock in more gallons to your account. If you do not use it all in one season it will remain on your account for the next season.Desired Settlement: This company is violating their contract by adding additional terms and restrictions never discussed or provided in the Purchase Agreement. We have 35 stores throughout Northern California, primarily in the greater San Francisco Bay Area. for $5686. Review: On July **, *015 I did a pre-buy of 3,000 gallons of #* Bio Heating Fuel at a fixed price of $*.399 per gallon from David D[redacted] (sales representative at Robison). Heating your home during the cold winter months is not a luxury. It will remain at the agreed upon price. I am no longer their customer, I did not request this oil, I did not need a fill, it was only a 45 gallon top off. Review: This is a complaint related to billing and delivery of oil. I call again, and [redacted] tells me to just pay for the delivery and disregard the contract fee, which I did. Many of our customers are sensitive to the fact that heating oil bills tend to peak in December and January, right around the holidays. The business has responded. They told me that the charge would be credited back to my credit card. On Wednesday, March **, 2015 8:55 AM, [redacted] <[redacted]> wrote: Good morning [redacted] – I am very sorry that we ran you out of oil. Mobil 1 124184 0W-20 Advanced Fuel Economy Synthetic Motor Oil-1 Quart (Pack of 6), 192. Robison makes sure that you get the heating oil you need when you need it. Robinson Oil is a complete fuel company serving the Dover-Foxcroft area since 1950. He specifically gave examples of one lady he just sold 10,000 gallons to saying she is locking in for many years. He said he would get in touch with me about pricing in the future and I never heard from him. He told me he would speak to his supervisor and get back to me. On 10/**/15 a week has passed and I still did not hear anything from Monique or anyone else from Robison. Energy news covering oil, petroleum, natural gas and investment advice Dave said, absolutely not. Designed for determining sediment and water (S&W) content of crude oil according to API 10.4 testing standards, the Robinson 800 Series Heated Centrifuge provides maximum accuracy, efficiency, and dependability for Crude Oil Haulers. Valvoline MaxLife SAE 5W30 – Using the latest breakthroughs in distillation, this engine formulation is engineered for the issues facing high mileage engines. Our price protection plans for customers in Dutchess and Ulster counties allow you to choose which heating oil price protection option is right for you. Oil prices rose more than 4% on Wednesday, boosted by a wider market pickup on positive news from China, after three days of losses due to fears about a weakening global economy. TOPLINE. I have other bills to pay . Price fluctuations are a normal event but keeping an eye on the trend is still useful when planning heating oil … As everyone knows, the price of gas goes up and down nearly every day, and the same goes for heating oil prices in Connecticut. Upon receipt of the complaint, Mr. F[redacted] was in constant contact with [redacted]. Please see below:We spoke to the customer and offered to honor the pre-buy purchase for one time only. Review: After several customer service issues with [redacted] (no delivery when requested several times, inability to service tank in a timely manner in an emergency situation, and sending collection notice when account was current- paid in full) I requested automatic payments disabled so I could shop around for another provider. Business Sincerely, Horrible company . Con Edison Robison Oil December 2009 .7808 .8336 A.E. You may also see their website for more information on their pre-buy stating no restriction on amounts: [redacted] My tank is 275 gallons. I also reminded him that we discussed any restrictions like this before and was told there were none. I got an oil delivery 11/**/15 for 109 gallons from Robison after Dave told me I was not obigated to buy anything else. We offer delivery of #2 Heating Oil, Kerosene, Diesel Fuel, Gasoline, Propane and Bio-Fuels. I called Robison yesterday to ask them to send me a check and was told that my money would be returned to me in 6 - 8 weeks. Our budget payment plan takes the annual consumption and spreads your payment out over a number of months. I called up the customer service representative Dave Duroma in july of 2015 to discuss pricing for the coming season and I inquired if I was obligated to buy anything else from the company. (Much more than I was purchasing!) “The message is clear: Equity needs the protection of higher oil prices,” said Alastair Syme, a London-based analyst at Citigroup Inc. Manage Account. There is only another month until the end of the year and the contract runs out. United States Environmental Protection Agency.gov. But it would have been nice if Robison had warned me ahead of time that I needed to book my annual boiler cleaning 6 months in advance. They were courteous, considerate, diligent and respectful. It’s a … This is not acceptable. Response: Have something to share about Robison Oil Corporation? Response: Burke prompts their customers to make the appointment at the appropriate time. I have learned a lot from them. Response: It’s no problem with Robison. Review: For the second year in a row, they have failed to deliver oil on time on numerous occasions. Sincerely. Company profile page for Robison Oil Corp including stock price, company news, press releases, executives, board members, and contact information A building/mechanical permit is usually required to replace a furnace. 7 Villanova beat Saint Joseph’s 88-68 in a hastily-scheduled game Saturday night. Refer a friend to Robison! Generally, it works in our members’ favor. Our service department sells, repairs, and installs heating and cooling systems as well as plumbing services residentially and commercially. If you need a quality and timely heating oil delivery and service, with guaranteed competitive prices combined with a host of other great home services, call Robison today. I live in a two story plus basement house with 4 bedrooms..After living here for more than 45 years, the air ducts, which carry the heating air and the air conditioning had become very clogged. But in exchange for this service, you usually pay a higher price per gallon and you have to sign a contract. Pre-buy protection insulates you and your heating oil costs from the variations of the energy market. I am willing to provide copies of the actual Purchase Agreement for review. Frustrated and upset that I was lied to, I called back and spoke with his supervisor Monique Felder on 10/*/15. Consumer After multiple e-mails and phone calls-from me to no avail company refuses to send a gift card and does not keep the promise.Desired Settlement: Gift card Plan Enrollment. Business Fluid_Ounces, 6 Pack As discussed, I have spoken with [redacted] and resolved his complaint. ... *015 I did a pre-buy of 3,000 gallons of #* Bio Heating Fuel at a fixed price of $*.399 per gallon from David D[redacted] (sales representative at Robison). Robison is your trusted source for everything related to home comfort quality. Company profile page for Robinson Oil Corp including stock price, company news, press releases, executives, board members, and contact information He reduced the amount, and offered a better price to be applied if I enrolled in a plan. Very poor customer service seems they have a very smug take it or leave it attitude . This credit was promised to occur between 24 and 48 hours. The business has responded. I interviewed at Robison Oil (Elmsford, NY) in March 2012. X Report An Issue With This Review Comments. Keeping your home energy systems running smoothly and preventing unnecessary breakdowns or costs is just too much of a headache to take on yourself. We found that the people who benefited most this winter were the ones not only with automatically delivery, but those who chose Price Cap Protection as well. Offered for customer to pick up check from our office or we can mail. Thanks, he response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The service is a disgrace! Manage your heating bills with a price protection plan from Harris Comfort. If they wish to keep my money more than 1 week I would request that they pay a 20% annual interest on the loan they are taking from me.Desired Settlement: It would be acceptable to get my credit balance refunded to me in the form of a check within 1 week considering that this company is a 20 minutes drive from me. You WILL do much better. 4) What are my options if the price drops? The I should not have to pay for there sneaky business practice. Robison provides complete HVAC services to … Response: The contract dates were 8/**/14 to 8/**/15. Consumer It is november [redacted] and I still have not heard from Dave or a company representative. I am requesting a full refund for my service contract since Robison never fulfilled their obligationsDesired Settlement: Full refund of annual service contract fee Jennings Oil & Propane Price Protection Programs for the are available year-round!If you are interested please contact us and we can go over the details. After delaying it all year they were supposed to do a cleaning on 11/**/2015 . On November **, 2013, a proposal was sent for a new boiler replacement with a total cost of $6,986. As a settlement, I am willing to pay for the [redacted]. Special offers to residents of Westchester and Putnam Counties! You will be on automatic delivery and will get everything you pre-bought. Robison Oil - dependable, experienced and professional service! "Permitting Guidance for Oil and Gas Hydraulic Fracturing Activities Using Diesel Fuels: Response to … To this date, I still have not heard anything from Robison. Make a Payment; Enroll in Paperless Billing. Response: See what employees say about what it's like to work at Robison Oil. Oil was delivered sometime in the morning when we were at work. When called, we were told that the night technician was booked. Robison’s Price Cap Protection Plan puts a cap on your heating oil price that guarantees not to exceed the contracted cap price. Consumer The oil is yours to keep. View Robison Oil (www.robisonoil.com) location in New York, United States , revenue, industry and description. We offer the best in all fuel and lubricant products. My Price Plans; My Coupons; My Projects; My Documents; My Tank Monitor. The monthly payments allow you to budget for your heating cost easily and it also means you will have more cash on hand during the winter months. Robison has made it clear that they have no intention of performing the cleaning before the end of the contract. I contacted Quintin and "TY" on 8/**/15. You could tell they were there to maximize what they could get out of me without having to pay for it. Robison’s various Price Protection Plans mean you can afford high quality heating oil and service while managing your budget. Introduction to Part Two. Sincerely. Biodiesel burns cleaner than regular diesel and is considered to be a renewable source of energy. He was satisfied and agreed that this matter is resolved. 5) We would like to keep you as a customer so please call before you use up all your gallons to see what plan makes sense for you going forward. A022-4 Compass Assy., 28V 345.00 . Robison's Purchase Agreement does not state anywhere limitations of pre-purchase gallons now being imposed after the fact! In addition to our price protection plans, we also offer monthly budget plan. I referred [redacted] signed the contract and work on his house was completed. I love this company! I then proceeded by contacting Burnham directly to confirm my suspicion. Review: Due to some billing errors on the part of Robison Oil I currently have a credit of almost $300 on my account. The service man was supposed to arrive between 9Am and 12 PM. Payments. I have been using Robison Oil for years. Address: One Gateway Plaza, 4th Floor, Port Chester, NY 10573, Residential Insulation & Energy Efficiency, Winter Prep Tips to Ensure Proper Generator Operation, Generator Maintenance Tips to Get Through Winter, Extends equipment efficiency after a tune-up, Keeps lines, filters, strainers and nozzles clean, Corrosion inhibitors protect your system and tank. This provides better protection against engine wear when compared to conventional oil but is definitely behind the full protection afforded by a fully synthetic. Either Robison is over-charging for deliveries that are not made or have installed fault equipment. So, if the daily cost of heating oil rises, you will still pay the lower contracted price. My wife waited all day for them but at 3:30 she had to leave for an appointment. Robison’s Price Cap Protection Plan puts a cap on your heating oil price that guarantees not to exceed the contracted cap price. Oil price charts for Brent Crude, WTI & oil futures. R otten Robbie is an independent, private brand marketer of fueling stations and convenience stores. Go for another night without heat with single digits??? Review: I signed up for oil delivery with this company in june of 2014 and it was a year long contract which I was told was until june of 2015. The work was completed on the agreed date and I paid the remaining balance. I asked if this was a new policy since this was the first time I was ever told about this and it was not in any of the paperwork. UltraGuard™ is a heating oil treatment that reduces fuel-related service calls and increases customer satisfaction with oil heat. I recently asked Robison to clean the ducts. Plumbing Special! Oil prices fell amid fears that the new COVID-19 strain will further cut into demand. They asked me questions about my experience and what I was looking for. I called him a few mintues after the delivery and he told me I never cancelled the contract. Regardless I refuse to pay.Desired Settlement: To not be responsible for the cost of this delivery and to be finally removed as a customer - no more unwanted deliveries!!! He has agreed to accept the delivery under these terms. I even recommended two of my friends to them and they are quite satisfied as well. Response: I would like to offer you a special fixed pricing of $2.799 per gallon for the year. Get a FREE Diagnostic Visit of Any Plumbing Issue You May Have. View real-time stock prices and stock quotes for a full financial overview. Over the past 14 days since around April 13th the Heating oil prices have fallen from around $1.1 per gallon to $0.70, and the trend is still downward, but the last couple of days show a slight reversal. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is mostly satisfactory to me and the matter has been resolved. I do not find our employees telling you to call back when you run out at all acceptable and have addressed this personally with all staff. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I spoke to Dave F[redacted], VP of Sales & Marketing, who is familiar with this customer. Business Robison is family owned and operated. I would like to resolve this matter with you so that this doesn’t occur again. warranty protection from the company provided that you keep up on maintenance records and only use their oil. The charge should not have been made. Receive $100. On January [redacted] I took a photo of my oil tank reader/meter. In part one of this four part article series, I provided a background to our modern petrodollar system by explaining the "dollars for gold" arrangement that was put in place by global leaders through the Bretton Woods conference in the final days of World War II.. Please feel free to verify with complainant. When they do work, I watch them and ask questions, so I can learn how to do it, too, because I'm by myself in my home. Please advise as how to proceed. You will never have to worry about monitoring the prices of oil with the Fixed Price Protection Plan. Got home at 1045 pm from work to find no heat and the house temperature to be 41 degrees. Our trained customer service representatives are available 24 hours a day, 7 days a week, during the heating season (other periods via answering service) to handle emergencies and answer questions. Consistently over priced oil and service . Review: I cancelled my service contract on 10/**/2014 and am due a refund of $555.13. Response: They indicated that the warranty begins the day it was purchased and installed not built. In a period spanning 11 years and concluding in 2012, the Director of Public Prosecutions successfully secured 18 separate convictions against 10 companies and 8 individuals. I never approved the installation of a new boiler. He apparently showed up at 4:30 and complained no one was home. Actual credit amount owed to customer is $168.90 and is being processed today. Please see below:Customer was refunded $406.95 on 8/**/2015 Biodiesel is made with vegetable oil such as soybean and palm oil with 90% regular heating oil. 1) Is there a limit on how many gallons I could purchase? The business has responded. The heating and air conditioning are now working better than they have been in a long time and my wife;\'s allergies seem to be alleviated. Perhaps Robison could do that as well. Monique apologized and said she would speak with David and get back to me shortly. 1) No limit. I then contact Robison questioning why I am getting a letter about a new boiler when the work was to replace the block.